Shipping and Returns

CHASE PRO – SHIPPING, PAYMENT & RETURNS POLICY This Shipping, Payment & Returns Policy (“Policy”) outlines the terms and conditions governing the delivery, insurance, inspection, and return of goods purchased from Chase Pro (“Seller”) by any purchaser (“Buyer”). By placing an order, the Buyer acknowledges and agrees to be bound by the terms of this Policy.

Delivery Locations Chase Pro delivers goods both domestically within Australia and internationally (“Delivery Locations”). By submitting an order, the Buyer confirms acceptance of the delivery terms outlined herein.

Marine / Transit Insurance The Buyer is solely responsible for arranging marine or transit insurance through a third-party provider of their choice.

Chase Pro does not accept liability for loss, damage, or delay once goods are in transit. The Buyer acknowledges that: Chase Pro does not offer freight-related damage compensation. All claims for loss or damage must be lodged directly with the Buyer’s insurance provider.

Order Processing Upon order submission, the Buyer will receive an Order Confirmation email, which serves as proof of purchase and should be retained for reference. Orders are processed based on the specifications and instructions provided at checkout. Where the Buyer authorises an unattended delivery, they accept full responsibility for any resulting loss, theft, or damage.

Deliveries are generally scheduled Monday to Friday.

Weekend deliveries are not guaranteed unless prearranged and confirmed in writing.

Tracking Information

Domestic Orders (Australia): Tracking details are provided via email upon dispatch.

International Orders: Unless otherwise arranged, goods are dispatched using standard local freight services without tracking or insurance. Chase Pro accepts no liability for loss or delay once goods leave its facility.

Delivery Time frames Orders are typically dispatched within two (2) business days following confirmation. Estimated transit times:

Domestic (Australia): 2 – 10 business days

International: Varies depending on destination and shipping method. These time frames are estimates only. Chase Pro accepts no responsibility for delays caused by third-party carriers, customs clearance, or other factors beyond its control.

Inspection and Acceptance of Goods The Buyer must inspect all goods upon delivery. Any damage, defect, or discrepancy must be reported to Chase Pro immediately, and prior to any use, modification, or tampering.

For claims relating to freight damage: Notify your marine/transit insurance provider within four (4) days. Retain all packaging and goods for inspection. Provide photographic evidence of all visible damage.

Note: Goods that have been used, modified, or tampered with are ineligible for return, replacement, or exchange under any circumstances.

Pricing and Payment Terms All prices are displayed in the Buyer’s local currency and include GST or applicable taxes, unless otherwise stated. Prices are subject to change without notice, however, the price stated on the Order Confirmation will prevail for that transaction. Full payment is required at the time of order.

Accepted payment methods include Visa, Mastercard, and Direct Deposit. The Buyer warrants that all payment and billing details are accurate and authorises Chase Pro to process the full transaction amount.

Domestic Orders (Australia) Shipping costs are calculated and displayed at checkout.

Tail-Gate Delivery Fee: A $100 surcharge applies where unloading assistance cannot be provided by the recipient and a tail-gate delivery service is required. To avoid this fee, please ensure someone is available at delivery to assist the driver in safely unloading the product.

International Orders International shipping charges and insurance vary based on destination and shipment method. The default shipping method is Sea Freight (Cost and Freight – CFR). The Buyer must appoint a local customs broker to manage port clearance, duties, and taxes.

Air Freight (with tracking) is available upon request. Chase Pro delivers to the port or airport only.

Door-to-door delivery is not included unless specifically arranged in writing. The Buyer acknowledges and accepts that: Customs clearance may cause delays; Additional import fees, taxes, or restrictions may apply; The Buyer is solely responsible for compliance with local import laws and regulations. Chase Pro does not offer refunds for change of mind, incorrect choice, or unused products. At the Seller’s sole discretion, store credit or product exchange may be offered if: Goods are returned in their original, unopened, and saleable condition; and The Buyer pays all return shipping and insurance costs. For goods that are damaged or incorrect upon arrival: Notify your insurance provider and Chase Pro Customer Service immediately; Replacement consideration will occur only after a valid insurance claim has been initiated.

Important: Products that have been used, tampered with, assembled, or altered in any way are strictly ineligible for return or replacement.

Customer Support For any clarification or assistance regarding this

Policy, please contact:
Chase Pro Customer Service
📧 Email: info@chase-pro.com