SHIPPING & RETURN POLICY

DELIVERY LOCATIONS Chase pro make deliveries in both Australia & Worldwide.

MARINE INSURANCE The buyer must coordinate marine insurance through their agent. Chase Pro assumes no responsibility for damaged freight and will not compensate for any loss or damages. Please review the terms and conditions before placing an order.

PROCESSING YOUR ORDER An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility is yours but contact us immediately to discuss. Delivery is between Monday and Friday unless over the delivery method for some reason choose to deliver on a weekend.

TRACKING ORDERS All orders delivered within Australia automatically have tracking. If your order has not arrived please contact our customer service department for assistance of tracking at orders@chase-pro.com. International orders are sent with Pack“n”send. This service comes with tracking packing and insurance, your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally

DELIVERY TIMES Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is 2-10 days.

IMPORTANT: Please check that all items received are what you have ordered. If you have received an incorrect item DO NOT USE. We will not accept any returns or provide credit of items that has been used, tampered with, or not in their original condition. If buyer received a damaged item please contact marine insurance agent within 4 days of delivery and do not throw it away as they will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.

PRICES AND PAYMENT Prices listed on the seller’s website are denominated in your local currency and include applicable taxes. Prices may be subject to change without prior notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS All Orders are sent at a standard postage as calculated at checkout without insurance unless arranged by buyer .

ORDERS SENT OUTSIDE AUSTRALIA Delivery costs and insurance vary depending on the country the item is being delivered to and the delivery method chosen. Chase pro uses DHL, Air Postage which includes tracking. If an alternative form of postage is required contact customer service to discuss options.

* You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. Chase pro accepts Visa or Mastercard.

* Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Chase pro is not liable to pay such fees and is not responsible for the rejection of your parcel

REFUNDS AND RETURNS Chase Pro does not refund items purchased from chase-pro.com; we only offer credit. If you make an ordering error, contact us, and we’ll explore exchanging the item for your intended purchase. The returned item must be unopened and in its original saleable condition. Buyers are responsible for shipment insurance and any additional charges. While we prioritize careful packing, if your order arrives damaged or with incorrect items, contact your marine insurance agent promptly to discuss goods replacement.