Shipping Information

Where does Chase-Pro.com ship in the world?

Chase Pro ships to 40 countries:
* North America: United States of America, Canada and Mexico
* Europe: United Kingdom, Ireland, France, Germany, Norway, Sweden, Denmark, Finland, Iceland, Belgium, The Netherlands, Luxembourg, Italy, Vatican City, Spain, Portugal, Switzerland, Liechtenstein, Austria, Monaco, San Marino, Greece and Croatia
* Asia: Hong Kong, Singapore, Japan, South Korea, Macau, Taiwan, Malaysia, Thailand, Vietnam and Cambodia
* Middle East: Israel, United Arab Emirates
* Oceania: Australia and New Zealand

Shipping

We generally ship orders within 10 business day of when you place your order in Australia; this may extend to 15 business days if there is a public holiday. We will send you a tracking number by email after your parcel leaves the warehouse.

* Elsewhere: Deliveries usually take 20 business days, although it can be faster.

Note: – Shipping costs are the responsibility of the purchaser when returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund once we receive the product.

Delivery

Treadmills sent outside of Australia will be delivered to your closest airport. When the parcel arrives at the airport, Customs will call you to pick it and pay import taxes, if applicable. Please check your local regulation.

Before signing the documents for delivery please check carefully if the package is not damaged from shipping.  If there is damage from transportation please note that in the documents you are supposed to sign and take a picture in order for transport back to be refunded.

We recommend opening the parcel and checking everything is acceptable before signing documents from the transport company.

Corona Virus Delays

*The Coronavirus pandemic has disrupted many flight routes and our couriers may be delayed in delivering your parcel – we are sorry. Please note that we cannot guarantee shipping times (even if you upgrade to expedite shipping) as we cannot predict service disruptions. *

What if I refuse delivery?
Refused packages—and those that are not received due to negligence on the part of the recipient—are refunded once received by our warehouse, less the cost of shipping to from the destination country, as well as any applicable duties and taxes.

Questions

Should you have any questions about your order, call +61 (0)488115555 or email info@chase-pro.com